Privacy Policy


The protection of your personal data is important to us. We process your personal data in accordance with the applicable Romanian and European data protection legislation. With this privacy policy, we would like to inform you about the type, scope and purposes of the collection and processing of personal data when you visit our website, use our online store, contact us or subscribe to our newsletter, as well as your rights and the period of storage of information.


SIDAYA PHARMA ROMANIA S.R.L., a Romanian company with headquarters and address: ul. “Turturellelor” No 50, fl. 4, App. 8, sector 3, Fr. Bucharest, Romania, registered in the Commercial Register under No J40/21052/2007, with tax No RO22716745, is a data controller under Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter referred to as the General Data Protection Regulation or GDPR).

As a data controller, we are committed to processing and protecting your personal data as an individual in accordance with the requirements of the GDPR, the laws of Romania and this privacy policy. Please read it carefully and know your rights.


You provide us with your data:

When visiting our website.

When you visit our website using mandatory and functional cookies (see below for them), some data from the device you are using is automatically sent to the server of our website in the form of an information protocol with the following content: your Internet Protocol address (IP address), the type and language of the browser and information system you use, the date and time of visiting our website and the duration of access. This information helps us to protect the information security of our website and facilitates us to improve its performance and effectiveness without enabling us to directly identify you or draw other conclusions about you and your identity.

When you contact us.

When you contact us via email or the contact form on our website, we use the email you provide to us as well as any other information that you voluntarily decide to provide to us in your inquiry in order to respond to your inquiry.

When you subscribe to our newsletter.

When you subscribe to our newsletter, you voluntarily express your desire to use the “Newsletter” functionality, for the provision of which we use your email to send you our newsletter with up-to-date news and offers.

When you buy products through our online store.

When you shop through our online store, you enter into a contractual relationship with us and provide us with your data so that we are able to send and deliver the products you have purchased, as well as for accounting purposes.


When you place an order through our e-shop, we process the following personal data about you: your names, email address, phone number and delivery address. In case you want to be issued an invoice, according to the requirements of the law, you are obliged to provide us with your personal identification number / PNF and / or date of birth.

When you subscribe to our newsletter, we only process your email address.

When you contact us via email or the contact form on our website, we process the email you provide to us as well as any other information that you voluntarily decide to provide to us in your enquiry.

When you visit our website, we receive information collected during your use of our website, such as your Internet Protocol (IP) address, the type and language of the browser and information system you use, the date and time you visit our website and the duration of access. This information does not allow us to directly identify you or draw other conclusions about you and your identity.


We process your personal data on the following legal grounds:

Based on your consent (Art. 6 (1) (a) GDPR). On this basis, we process your personal data when you contact us and agree to the use of cookies that are not mandatory and not necessary.

For the performance of a contract we have with you (Art. 6 (1) (b) GDPR). On this basis, we process your personal data when you purchase products in the form of distance selling through our online store. On this basis, we process your email address when you subscribe to our newsletter service.

For the fulfillment of our legal obligations (Art. 6 (1) (c) GDPR). On this basis, we store documents and invoices for the purpose of identifying customers and securing tax and accounting and obligations.

Where processing is necessary to protect our legitimate interests (Art. 6 (1) (f) GDPR). On this basis, we use mandatory cookies that help us ensure the information security of our website and its functioning.


We collect, process and use the information you provide to us:

In order to be able to deliver to you the products purchased through our online store, incl. To communicate with you and to inform you about the progress of your order, as well as in relation to claims, tracking of deliveries and payments and in order to exercise your right of withdrawal. If you refuse to provide us with the information necessary for the execution of your order, we will not be able to provide you with our services.

To comply with our legal obligations. This includes using your personal data to collect and verify accounting data and comply with accounting rules, as well as for the purposes of individualization and identification of our clients.

To protect our legitimate interests. This includes preventing and investigating abuse of online orders and related supplies, as well as losses and fraud, as well as the protection of the information security of our website and its operation.

To send you our newsletter based on your request to provide this service. You may opt out of receiving the Service at any time by clicking on the unsubscribe link at the bottom of any email you receive from us or by contacting us at [email protected] .


Our website uses cookies.

Cookies are small text files, in most cases letters and numbers, that are placed and stored in your device’s browser or hard drive when you visit a website, incl. Our.

Cookies are divided into the following types:

Strictly Necessary Cookies – these cookies are necessary for the proper operation of the website.

Functional cookies – they allow you to use the full functionality of the site, watch the videos on it, write to us through the contact form, and remember the preferred language in which to load the information on our website.

Analytical cookies – thanks to them we monitor the attendance of our website and can analyze how easily our users work with it (Google Analytics cookies). These cookies do not give us any information about your personal data. They show us which pages of our site you have viewed, whether you have visited our site through a mobile or desktop device and other anonymous data.

Precision targeting cookies – these cookies contain information about how you used our site and can be triggered by our advertising partners. They do not store personal information. Thanks to them, you will not be shown information that is irrelevant to you. These are dynamic cookies of Facebook, Google, etc.

Depending on whether your consent is required for the use of cookies, cookies are divided into mandatory and optional cookies.

The use of mandatory cookies does not require your user consent.

The use of optional cookies, such as functionality cookies, analytical and precision targeting cookies as listed above, requires your consent.

Our Cookies

As we have already informed you above, we use our cookies to make our website work more efficiently and to be more convenient and useful, including to ensure its security and protection against malicious attacks. These cookies are mandatory and functional and without them our site would not be able to function completely correctly and you would not be able to use its full functionality.

You can change your settings for the cookies we use here at any time:

Cookies placed by us on your device do not enable us to directly identify you or draw other conclusions about you and your identity and do not cause any harm to your device, in particular they do not contain viruses, Trojan horses or other malware.

Third-party cookies

Our website allows third parties who analyze traffic or provide content to our website to place their own cookies on your device and access them.

Google Analytics

Our website uses the Google Analytics service to evaluate traffic to and use our website, and in this regard we inform you that Google Analytics does not provide any personally identifiable information, incl. access to IP addresses. Google Analytics provides information in anonymous form to Google, which uses it to evaluate how our website is used and to report to us about the activities carried out on our website, according to the terms of use of Google Analytics.

You can prevent the use of cookies by Google Analytics by downloading and installing the Google Analytics Opt-out Browser Add-on application. The application is associated with Google Analytics JavaScript specifying that information about the visit to the website should not be sent to Google Analytics.

Google Ads

Our website uses Google Ads, a remarketing and targeting service provided by Google. With this service, our advertising activity connects to the Google Ads advertising network via cookies. We do not identify or collect user data through Google Ads. You can opt out of Google Ads from here.

More about Google’s use of cookies can be found here.

Social networks and social plugins

Through our social media pages (Facebook and Instagram) we offer you personal assistance and answer your questions. The data is only used to respond to your inquiry and is not forwarded to third parties. In order to be able to contact us through social networks, you must have a registration in them. For this purpose, the companies behind each of them process your personal data as needed, and we have no influence on the type, scope and processing of this data.

Information about Facebook and its privacy policy can be found here.

Information about Instagram and its privacy policy can be found here.

Facebook Conversion Pixel и Facebook Remarketing

Through the Facebook Conversion Pixel, we and Facebook understand that someone clicked on our Facebook ad and was redirected to our website. However, we cannot see which other websites you have loaded. The information collected with the help of the Facebook Conversion Pixel is intended to produce anonymous statistics on the success and use of our Facebook ads. We do not collect or receive information through the Facebook Conversion Pixel that allows us to be personally identified by us.

With Facebook Remarketing technology, targeted advertising can be targeted at Facebook users, but we don’t collect data or keep track of which Facebook users are actually shown targeted ads. And here we do not have the ability to identify individual users.

For more information on the purposes and scope of the collection and processing of your personal data by Facebook, as well as on the settings options to protect your privacy on Facebook, please refer here .

We want to emphasize that the use of cookies by third parties is subject to their own privacy policies and we do not have access to the information held by these third parties about you.

Our cookie banner gives you the opportunity to refuse or accept cookies that require consent.

You can also block and delete cookies by changing your browser settings.

Although most browsers are set by default to accept cookies automatically, you can control, incl. Block and/or delete cookies whenever you want through your browser settings.

Most more commonly used modern browsers in the “preferences/options” menu allow you to change their cookie settings. More information about setting up some of the most used browsers regarding cookies can be found as follows:

For Chrome

For Mozilla Firefox

For Internet Explorer

For Safari

For iOS

For Opera

For more information about cookies and how to manage and delete them, please visit this site.

By using our website without changing your browser settings, you agree to the use of cookies by our website.

Please note that if you choose the option to delete or block cookies, many sites, including our website, will not work optimally or may stop functioning.


We respect the principle of data minimization and collect only what is absolutely necessary and do not collect or process data that reveals racial or ethnic origin, reveals political, religious or philosophical beliefs, membership in political parties or organizations, associations with religious, philosophical, political or trade union purposes, data that relates to health, sex life or the human genome.

Personal data is collected from the persons to whom it relates.

We do not perform automated decision-making with data.

We do not collect personal data of minors (under 18 years of age).


We provide your personal data that we have to third parties only in order to achieve the purposes for which we process them.

In this regard, and in order to deliver the products you have purchased from our online store, we provide your data to a licensed courier company.

Your data is not provided by us to third countries outside the European Economic Area.

Your personal data may also be provided to a prosecutor, the police, the prosecuting authorities and the court, within the limits imposed on us by the decisions and orders of these institutions and on the basis of a written request in this regard by such institutions.


Data processed on a contractual basis, incl. in connection with online sales, are kept within 5 years from the date of the specific sale.

Data processed in connection with accounting shall be kept for a period of 10 years from 1 January of the reporting period following the reporting period to which they relate.

Data processed on the basis of consent is stored until its withdrawal.


You have the following rights:

Right of access – you have the right to request information about your personal data, including a copy of the information we hold, at any time.

Right of access – you have the right to request information about your personal data, including a copy of the information we hold, at any time.

Right to erasure (right to be forgotten) – you have the right to request the deletion of your data in the event of no need for data processing, in cases where the processing is based on consent, in cases where the processing is based on consent, in case of unlawful data processing or in the event of a legal obligation to delete. This right may not be respected in the cases provided for by law or in the absence of verification of your identity.

Right to restriction of processing – you have the right to ask us to restrict processing in case of contestation of the accuracy of the data, for the period in which their correctness must be checked, or when the processing of the data is without a legal basis, but instead of deleting them, you want their limited processing, or when we no longer need your personal data, but you require them for the establishment, exercise or defence of legal claims.

Right to portability of machine-readable data – you have the right to request that we provide your data directly to you or to another administrator of your choice after a written request by you and in the presence of a technical possibility.

Right to object – you may object to the processing of personal data by us, including if it is processed for profiling purposes.

Right to withdraw your consent – you can always withdraw your consent to the processing of your personal data by us by contacting us at [email protected].

The withdrawal of your consent does not affect the lawfulness of processing based on consent before its withdrawal!

Right to lodge a complaint with a supervisory authority.

For Romania, the supervisory authority is the National Supervisory Authority for the Processing of Personal Data, more information about it can be found here.

To exercise your rights, you can contact us at [email protected]. After verifying your identity, we will endeavour to provide you with information based on your requests within 30 days of receipt of your written request, endeavouring to respond free of charge to your requests in relation to the above rights, but if your requests are manifestly unfounded or excessive, especially because of their repetitive nature, We may then charge a reasonable fee to cover the administrative costs of processing them and providing you with information.


Our website, our newsletters and the information and messages sent to you by us by us may from time to time contain links to third party websites. The personal data you provide through your visit to these websites is not subject to this privacy policy and the processing of your personal data by these websites is not our responsibility.

If you follow the link to other websites, please note that those websites have their own privacy policies that determine how your information is collected and processed when you visit those sites.


Any changes we make to our privacy policy will be posted on our website and thus made available and binding on you.

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